Returns & Refunds
Our simple, fair return policy.
Defective or wrong items
If you receive a defective or incorrect item, contact us within 7 days of delivery. We will arrange a replacement or a full refund after inspection.
Conditions
- The product must be returned with its original box, accessories, free gifts and invoice.
- Phones and tablets must not be activated with a different account lock (iCloud / Google) when returned.
- Opened earphones and earbuds can only be returned for manufacturing defects, for hygiene reasons.
- Products with physical or liquid damage cannot be returned.
Refunds
Approved refunds are paid by the original payment method or bank transfer within 3-7 working days. Gift card payments are refunded to the gift card balance.